This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Practice Survey Reporting

Patient Participation Report March 14

 

Patient survey – The Castle Practice

using the General practice Assessment Questionnaire (GPAQ)

 

Standard report and analysis for GPAQ Consultation Version 2.0a

 

Contents:

 

How the survey was carried out

Summary of results

GPAQ evaluation questions

GPAQ report questions

Demographics

Appendix 1.   Background to the GPAQ questionnaire

Appendix 2.   Guidance on how to use the results of the questionnaire to improve care in your practice

Appendix 3.   Frequency distribution tables for all GPAQ questions not included in the main body of the report

References

 

 

Date: 29 March 2012

 How the survey was carried out

499 questionnaires were printed; patients were asked if they would like to complete a questionnaire when they attended surgery, these were given out until we have a total of 50 completed questionnaires.  There were 67 void questionnaires handed in.

 

Summary of results

GPAQ evaluation questions

The following table summarises the individual scores for the evaluation questions in GPAQ, i.e. the ones where patients made a judgment about how good that aspect of care was. Each score is expressed as an average (mean) for all patients who completed the individual question. They are represented as a percentage of the maximum possible score, so the best possible score in each case is 100. You will be able to see the areas where your practice scores well and where improvement may be needed, both comparing aspects of care in your own practice and comparing yourself with others.

 

The figures in the right hand column contain current national GPAQ benchmarks for that question. Once again, these figures are expressed as percentages of the maximum possible score in this table. These are regularly updated on the GPAQ website. Details of how many patients completed each of the individual responses for each of these questions for your practice are given in full in appendix 3.

 

Mean score

GPAQ benchmark

Q2. Satisfaction with receptionists

78

77

Q3a. Satisfaction with opening hours

72

67

Q4b. Satisfaction with availability of particular doctor

62

60

Q5b. Satisfaction with availability of any doctor

71

69

Q7b. Satisfaction with waiting times at practice

53

57

Q8a. Satisfaction with phoning through to practice

47

59

Q8b. Satisfaction with phoning through to doctor for advice

61

61

Q9b. Satisfaction with continuity of care

65

69

Q10a. Satisfaction with doctor's questioning

81

81

Q10b. Satisfaction with how well doctor listens

83

84

Q10c. Satisfaction with how well doctor puts patient at ease

83

84

Q10d. Satisfaction with how much doctor involves patient

81

81

Q10e. Satisfaction with doctor's explanations

83

83

Q10f. Satisfaction with time doctor spends

80

80

Q10g. Satisfaction with doctor's patience

82

84

Q10h. Satisfaction with doctor's caring and concern

82

84

Q11a. Ability to understand problem after visiting doctor

61

69

Q11b. Ability to cope with problem after visiting doctor

57

66

Q11c. Ability to keep healthy after visiting doctor

56

62

 

GPAQ report questions

Some GPAQ questions ask about specific experiences, or ask the patient for specific information. The responses to these questions are summarised here.

Q3b. Additional hours requested

Number of responses

Mornings

35

Lunchtime

11

Evenings

47

Weekends

86

None

192

Q4a. Availability of particular doctor

Number of responses

Same day

85

Next working day

65

Within 2 working days

74

Within 3 working days

51

Within 4 working days

25

5 or more working days

26

Does not apply

24

Q5a. Availability of any doctor

Number of responses

Same day

165

Next working day

90

Within 2 working days

54

Within 3 working days

15

Within 4 working days

6

5 or more working days

4

Does not apply

16

Q6. Same day urgent availability of doctor

Number of responses

Yes

228

No

32

Don't know/never needed to

89

Q7a. Waiting time at practice

Number of responses

5 minutes or less

12

6-10 minutes

97

11-20 minutes

135

21-30 minutes

59

More than 30 minutes

47

 

Q9a. Continuity for seeing same doctor

Number of responses

Always

53

Almost always

100

A lot of the time

84

Some of the time

82

Almost never

24

Never

3

 

Demographics

The following tables display the demographic data collected in GPAQ.

Q12. Sex

Number of responses

Male

132

Female

218

Q13. Age

Number of responses

Up to 44 years old

138

45 years old and above

212

Mean

50

 

Q14. Long standing illness, disability or infirmity

Number of responses

Yes

173

No

177

 

Q15. Ethnic group

Number of responses

White

320

Black or Black British

15

Asian or Asian British

6

Mixed

7

Chinese

0

Other ethnic group

2

 

Q16. Accommodation status

Number of responses

Owner-occupied/ mortgaged

251

Rented or other arrangements

99

 

Q17. Employment status

Number of responses

Employed (full/part time, self-employed)

170

Unemployed

26

School or full time education

11

Long term sickness

24

Looking after home/family

20

Retired

96

Other

3

 

 

Frequency distribution tables not included in the main body of the report

Q1. Number of visits to doctor in last 12 months

Number of responses

None

11

Once or twice

85

Three or four times

109

Five or six times

68

Seven times or more

77

 

Q2. Satisfaction with receptionists

Number of responses

Very poor

1

Poor

1

Fair

22

Good

85

Very good

142

Excellent

99

 

Q3a. Satisfaction with opening hours

Number of responses

Very poor

2

Poor

3

Fair

43

Good

98

Very good

138

Excellent

66

Q4b. Satisfaction with availability of particular doctor

Number of responses

Very poor

4

Poor

15

Fair

84

Good

106

Very good

66

Excellent

49

Does not apply

26

 

Q5b. Satisfaction with availability of any doctor

Number of responses

Very poor

7

Poor

7

Fair

42

Good

105

Very good

92

Excellent

84

Does not apply

13

 

Q7b. Satisfaction with waiting times at practice

Number of responses

Very poor

9

Poor

32

Fair

120

Good

125

Very good

43

Excellent

19

 

Q8a. Satisfaction with phoning through to practice

Number of responses

Very poor

27

Poor

59

Fair

102

Good

95

Very good

34

Excellent

23

Don't know/ never tried

9



Q8b. Satisfaction with phoning through to doctor for advice

Number of responses

Very poor

8

Poor

9

Fair

35

Good

58

Very good

41

Excellent

23

Don't know/ never tried

176

 

Q9b. Satisfaction with continuity of care

Number of responses

Very poor

8

Poor

15

Fair

64

Good

108

Very good

97

Excellent

54

 

Q10a. Satisfaction with doctor's questioning

Number of responses

Very poor

0

Poor

2

Fair

19

Good

81

Very good

92

Excellent

149

Does not apply

6

 

Q10b. Satisfaction with how well doctor listens

Number of responses

Very poor

1

Poor

2

Fair

16

Good

68

Very good

100

Excellent

161

Does not apply

2

Q10c. Satisfaction with how well doctor puts patient at ease

Number of responses

Very poor

1

Poor

1

Fair

19

Good

52

Very good

104

Excellent

142

Does not apply

31

 

Q10d. Satisfaction with how much doctor involves patient

Number of responses

Very poor

1

Poor

2

Fair

20

Good

74

Very good

93

Excellent

141

Does not apply

19

 

Q10e. Satisfaction with doctor's explanations

Number of responses

Very poor

1

Poor

2

Fair

17

Good

59

Very good

110

Excellent

152

Does not apply

9

 

Q10f. Satisfaction with time doctor spends

Number of responses

Very poor

1

Poor

3

Fair

24

Good

74

Very good

110

Excellent

135

Does not apply

2

Q10g. Satisfaction with doctor's patience

Number of responses

Very poor

1

Poor

2

Fair

21

Good

63

Very good

100

Excellent

152

Does not apply

11

 

Q10h. Satisfaction with doctor's caring and concern

Number of responses

Very poor

1

Poor

2

Fair

24

Good

59

Very good

104

Excellent

154

Does not apply

6

Q11a. Ability to understand problem after visiting doctor

Number of responses

Much more than before the visit

129

A little more than before the visit

109

The same or less than before the visit

65

Does not apply

45

 

Q11b. Ability to cope with problem after visiting doctor

Number of responses

Much more than before the visit

116

A little more than before the visit

110

The same or less than before the visit

75

Does not apply

49

 

Q11c. Ability to keep healthy after visiting doctor

Number of responses

Much more than before the visit

107

A little more than before the visit

81

The same or less than before the visit

77

Does not apply

85

 



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website