Practice Survey Reporting

Patient Participation Report March 14

Patient survey – The Castle Practice

using the General practice Assessment Questionnaire (GPAQ)

Standard report and analysis for GPAQ Consultation Version 2.0a

Contents:

How the survey was carried out

Summary of results

GPAQ evaluation questions

GPAQ report questions

Demographics

Appendix 1. Background to the GPAQ questionnaire

Appendix 2. Guidance on how to use the results of the questionnaire to improve care in your practice

Appendix 3. Frequency distribution tables for all GPAQ questions not included in the main body of the report

References

Date: 29 March 2012

How the survey was carried out

499 questionnaires were printed; patients were asked if they would like to complete a questionnaire when they attended surgery, these were given out until we have a total of 50 completed questionnaires. There were 67 void questionnaires handed in.

Summary of results

GPAQ evaluation questions

The following table summarises the individual scores for the evaluation questions in GPAQ, i.e. the ones where patients made a judgment about how good that aspect of care was. Each score is expressed as an average (mean) for all patients who completed the individual question. They are represented as a percentage of the maximum possible score, so the best possible score in each case is 100. You will be able to see the areas where your practice scores well and where improvement may be needed, both comparing aspects of care in your own practice and comparing yourself with others.

The figures in the right hand column contain current national GPAQ benchmarks for that question. Once again, these figures are expressed as percentages of the maximum possible score in this table. These are regularly updated on the GPAQ website. Details of how many patients completed each of the individual responses for each of these questions for your practice are given in full in appendix 3.

	Mean score	GPAQ benchmark
Q2. Satisfaction with receptionists	78	77
Q3a. Satisfaction with opening hours	72	67
Q4b. Satisfaction with availability of particular doctor	62	60
Q5b. Satisfaction with availability of any doctor	71	69
Q7b. Satisfaction with waiting times at practice	53	57
Q8a. Satisfaction with phoning through to practice	47	59
Q8b. Satisfaction with phoning through to doctor for advice	61	61
Q9b. Satisfaction with continuity of care	65	69
Q10a. Satisfaction with doctor's questioning	81	81
Q10b. Satisfaction with how well doctor listens	83	84
Q10c. Satisfaction with how well doctor puts patient at ease	83	84
Q10d. Satisfaction with how much doctor involves patient	81	81
Q10e. Satisfaction with doctor's explanations	83	83
Q10f. Satisfaction with time doctor spends	80	80
Q10g. Satisfaction with doctor's patience	82	84
Q10h. Satisfaction with doctor's caring and concern	82	84
Q11a. Ability to understand problem after visiting doctor	61	69
Q11b. Ability to cope with problem after visiting doctor	57	66
Q11c. Ability to keep healthy after visiting doctor	56	62

GPAQ report questions

Some GPAQ questions ask about specific experiences, or ask the patient for specific information. The responses to these questions are summarised here.

Q3b. Additional hours requested	Number of responses
Mornings	35
Lunchtime	11
Evenings	47
Weekends	86
None	192

Q4a. Availability of particular doctor	Number of responses
Same day	85
Next working day	65
Within 2 working days	74
Within 3 working days	51
Within 4 working days	25
5 or more working days	26
Does not apply	24

Q5a. Availability of any doctor	Number of responses
Same day	165
Next working day	90
Within 2 working days	54
Within 3 working days	15
Within 4 working days	6
5 or more working days	4
Does not apply	16

Q6. Same day urgent availability of doctor	Number of responses
Yes	228
No	32
Don't know/never needed to	89

Q7a. Waiting time at practice	Number of responses
5 minutes or less	12
6-10 minutes	97
11-20 minutes	135
21-30 minutes	59
More than 30 minutes	47

Q9a. Continuity for seeing same doctor	Number of responses
Always	53
Almost always	100
A lot of the time	84
Some of the time	82
Almost never	24
Never	3

Demographics

The following tables display the demographic data collected in GPAQ.

Q12. Sex	Number of responses
Male	132
Female	218

Q13. Age	Number of responses
Up to 44 years old	138
45 years old and above	212
Mean	50

Q14. Long standing illness, disability or infirmity	Number of responses
Yes	173
No	177

Q15. Ethnic group	Number of responses
White	320
Black or Black British	15
Asian or Asian British	6
Mixed	7
Chinese	0
Other ethnic group	2

Q16. Accommodation status	Number of responses
Owner-occupied/ mortgaged	251
Rented or other arrangements	99

Q17. Employment status	Number of responses
Employed (full/part time, self-employed)	170
Unemployed	26
School or full time education	11
Long term sickness	24
Looking after home/family	20
Retired	96
Other	3

Frequency distribution tables not included in the main body of the report

Q1. Number of visits to doctor in last 12 months	Number of responses
None	11
Once or twice	85
Three or four times	109
Five or six times	68
Seven times or more	77

Q2. Satisfaction with receptionists	Number of responses
Very poor	1
Poor	1
Fair	22
Good	85
Very good	142
Excellent	99

Q3a. Satisfaction with opening hours	Number of responses
Very poor	2
Poor	3
Fair	43
Good	98
Very good	138
Excellent	66

Q4b. Satisfaction with availability of particular doctor	Number of responses
Very poor	4
Poor	15
Fair	84
Good	106
Very good	66
Excellent	49
Does not apply	26

Q5b. Satisfaction with availability of any doctor	Number of responses
Very poor	7
Poor	7
Fair	42
Good	105
Very good	92
Excellent	84
Does not apply	13

Q7b. Satisfaction with waiting times at practice	Number of responses
Very poor	9
Poor	32
Fair	120
Good	125
Very good	43
Excellent	19

Q8a. Satisfaction with phoning through to practice	Number of responses
Very poor	27
Poor	59
Fair	102
Good	95
Very good	34
Excellent	23
Don't know/ never tried	9

Q8b. Satisfaction with phoning through to doctor for advice	Number of responses
Very poor	8
Poor	9
Fair	35
Good	58
Very good	41
Excellent	23
Don't know/ never tried	176

Q9b. Satisfaction with continuity of care	Number of responses
Very poor	8
Poor	15
Fair	64
Good	108
Very good	97
Excellent	54

Q10a. Satisfaction with doctor's questioning	Number of responses
Very poor	0
Poor	2
Fair	19
Good	81
Very good	92
Excellent	149
Does not apply	6

Q10b. Satisfaction with how well doctor listens	Number of responses
Very poor	1
Poor	2
Fair	16
Good	68
Very good	100
Excellent	161
Does not apply	2

Q10c. Satisfaction with how well doctor puts patient at ease	Number of responses
Very poor	1
Poor	1
Fair	19
Good	52
Very good	104
Excellent	142
Does not apply	31

Q10d. Satisfaction with how much doctor involves patient	Number of responses
Very poor	1
Poor	2
Fair	20
Good	74
Very good	93
Excellent	141
Does not apply	19

Q10e. Satisfaction with doctor's explanations	Number of responses
Very poor	1
Poor	2
Fair	17
Good	59
Very good	110
Excellent	152
Does not apply	9

Q10f. Satisfaction with time doctor spends	Number of responses
Very poor	1
Poor	3
Fair	24
Good	74
Very good	110
Excellent	135
Does not apply	2

Q10g. Satisfaction with doctor's patience	Number of responses
Very poor	1
Poor	2
Fair	21
Good	63
Very good	100
Excellent	152
Does not apply	11

Q10h. Satisfaction with doctor's caring and concern	Number of responses
Very poor	1
Poor	2
Fair	24
Good	59
Very good	104
Excellent	154
Does not apply	6

Q11a. Ability to understand problem after visiting doctor	Number of responses
Much more than before the visit	129
A little more than before the visit	109
The same or less than before the visit	65
Does not apply	45

Q11b. Ability to cope with problem after visiting doctor	Number of responses
Much more than before the visit	116
A little more than before the visit	110
The same or less than before the visit	75
Does not apply	49

Q11c. Ability to keep healthy after visiting doctor	Number of responses
Much more than before the visit	107
A little more than before the visit	81
The same or less than before the visit	77
Does not apply	85

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