Patient Participation Report March 14
Patient survey – The Castle Practice
using the General practice Assessment Questionnaire (GPAQ)
Standard report and analysis for GPAQ Consultation Version 2.0a
Contents:
How the survey was carried out
Summary of results
GPAQ evaluation questions
GPAQ report questions
Demographics
Appendix 1. Background to the GPAQ questionnaire
Appendix 2. Guidance on how to use the results of the questionnaire to improve care in your practice
Appendix 3. Frequency distribution tables for all GPAQ questions not included in the main body of the report
References
Date: 29 March 2012
How the survey was carried out
499 questionnaires were printed; patients were asked if they would like to complete a questionnaire when they attended surgery, these were given out until we have a total of 50 completed questionnaires. There were 67 void questionnaires handed in.
Summary of results
GPAQ evaluation questions
The following table summarises the individual scores for the evaluation questions in GPAQ, i.e. the ones where patients made a judgment about how good that aspect of care was. Each score is expressed as an average (mean) for all patients who completed the individual question. They are represented as a percentage of the maximum possible score, so the best possible score in each case is 100. You will be able to see the areas where your practice scores well and where improvement may be needed, both comparing aspects of care in your own practice and comparing yourself with others.
The figures in the right hand column contain current national GPAQ benchmarks for that question. Once again, these figures are expressed as percentages of the maximum possible score in this table. These are regularly updated on the GPAQ website. Details of how many patients completed each of the individual responses for each of these questions for your practice are given in full in appendix 3.
| Mean score | GPAQ benchmark |
Q2. Satisfaction with receptionists | 78 | 77 |
Q3a. Satisfaction with opening hours | 72 | 67 |
Q4b. Satisfaction with availability of particular doctor | 62 | 60 |
Q5b. Satisfaction with availability of any doctor | 71 | 69 |
Q7b. Satisfaction with waiting times at practice | 53 | 57 |
Q8a. Satisfaction with phoning through to practice | 47 | 59 |
Q8b. Satisfaction with phoning through to doctor for advice | 61 | 61 |
Q9b. Satisfaction with continuity of care | 65 | 69 |
Q10a. Satisfaction with doctor's questioning | 81 | 81 |
Q10b. Satisfaction with how well doctor listens | 83 | 84 |
Q10c. Satisfaction with how well doctor puts patient at ease | 83 | 84 |
Q10d. Satisfaction with how much doctor involves patient | 81 | 81 |
Q10e. Satisfaction with doctor's explanations | 83 | 83 |
Q10f. Satisfaction with time doctor spends | 80 | 80 |
Q10g. Satisfaction with doctor's patience | 82 | 84 |
Q10h. Satisfaction with doctor's caring and concern | 82 | 84 |
Q11a. Ability to understand problem after visiting doctor | 61 | 69 |
Q11b. Ability to cope with problem after visiting doctor | 57 | 66 |
Q11c. Ability to keep healthy after visiting doctor | 56 | 62 |
GPAQ report questions
Some GPAQ questions ask about specific experiences, or ask the patient for specific information. The responses to these questions are summarised here.
Q3b. Additional hours requested | Number of responses |
Mornings | 35 |
Lunchtime | 11 |
Evenings | 47 |
Weekends | 86 |
None | 192 |
Q4a. Availability of particular doctor | Number of responses |
Same day | 85 |
Next working day | 65 |
Within 2 working days | 74 |
Within 3 working days | 51 |
Within 4 working days | 25 |
5 or more working days | 26 |
Does not apply | 24 |
Q5a. Availability of any doctor | Number of responses |
Same day | 165 |
Next working day | 90 |
Within 2 working days | 54 |
Within 3 working days | 15 |
Within 4 working days | 6 |
5 or more working days | 4 |
Does not apply | 16 |
Q6. Same day urgent availability of doctor | Number of responses |
Yes | 228 |
No | 32 |
Don't know/never needed to | 89 |
Q7a. Waiting time at practice | Number of responses |
5 minutes or less | 12 |
6-10 minutes | 97 |
11-20 minutes | 135 |
21-30 minutes | 59 |
More than 30 minutes | 47 |
Q9a. Continuity for seeing same doctor | Number of responses |
Always | 53 |
Almost always | 100 |
A lot of the time | 84 |
Some of the time | 82 |
Almost never | 24 |
Never | 3 |
Demographics
The following tables display the demographic data collected in GPAQ.
Q12. Sex | Number of responses |
Male | 132 |
Female | 218 |
Q13. Age | Number of responses |
Up to 44 years old | 138 |
45 years old and above | 212 |
Mean | 50 |
Q14. Long standing illness, disability or infirmity | Number of responses |
Yes | 173 |
No | 177 |
Q15. Ethnic group | Number of responses |
White | 320 |
Black or Black British | 15 |
Asian or Asian British | 6 |
Mixed | 7 |
Chinese | 0 |
Other ethnic group | 2 |
Q16. Accommodation status | Number of responses |
Owner-occupied/ mortgaged | 251 |
Rented or other arrangements | 99 |
Q17. Employment status | Number of responses |
Employed (full/part time, self-employed) | 170 |
Unemployed | 26 |
School or full time education | 11 |
Long term sickness | 24 |
Looking after home/family | 20 |
Retired | 96 |
Other | 3 |
Frequency distribution tables not included in the main body of the report
Q1. Number of visits to doctor in last 12 months | Number of responses |
None | 11 |
Once or twice | 85 |
Three or four times | 109 |
Five or six times | 68 |
Seven times or more | 77 |
Q2. Satisfaction with receptionists | Number of responses |
Very poor | 1 |
Poor | 1 |
Fair | 22 |
Good | 85 |
Very good | 142 |
Excellent | 99 |
Q3a. Satisfaction with opening hours | Number of responses |
Very poor | 2 |
Poor | 3 |
Fair | 43 |
Good | 98 |
Very good | 138 |
Excellent | 66 |
Q4b. Satisfaction with availability of particular doctor | Number of responses |
Very poor | 4 |
Poor | 15 |
Fair | 84 |
Good | 106 |
Very good | 66 |
Excellent | 49 |
Does not apply | 26 |
Q5b. Satisfaction with availability of any doctor | Number of responses |
Very poor | 7 |
Poor | 7 |
Fair | 42 |
Good | 105 |
Very good | 92 |
Excellent | 84 |
Does not apply | 13 |
Q7b. Satisfaction with waiting times at practice | Number of responses |
Very poor | 9 |
Poor | 32 |
Fair | 120 |
Good | 125 |
Very good | 43 |
Excellent | 19 |
Q8a. Satisfaction with phoning through to practice | Number of responses |
Very poor | 27 |
Poor | 59 |
Fair | 102 |
Good | 95 |
Very good | 34 |
Excellent | 23 |
Don't know/ never tried | 9 |
Q8b. Satisfaction with phoning through to doctor for advice | Number of responses |
Very poor | 8 |
Poor | 9 |
Fair | 35 |
Good | 58 |
Very good | 41 |
Excellent | 23 |
Don't know/ never tried | 176 |
Q9b. Satisfaction with continuity of care | Number of responses |
Very poor | 8 |
Poor | 15 |
Fair | 64 |
Good | 108 |
Very good | 97 |
Excellent | 54 |
Q10a. Satisfaction with doctor's questioning | Number of responses |
Very poor | 0 |
Poor | 2 |
Fair | 19 |
Good | 81 |
Very good | 92 |
Excellent | 149 |
Does not apply | 6 |
Q10b. Satisfaction with how well doctor listens | Number of responses |
Very poor | 1 |
Poor | 2 |
Fair | 16 |
Good | 68 |
Very good | 100 |
Excellent | 161 |
Does not apply | 2 |
Q10c. Satisfaction with how well doctor puts patient at ease | Number of responses |
Very poor | 1 |
Poor | 1 |
Fair | 19 |
Good | 52 |
Very good | 104 |
Excellent | 142 |
Does not apply | 31 |
Q10d. Satisfaction with how much doctor involves patient | Number of responses |
Very poor | 1 |
Poor | 2 |
Fair | 20 |
Good | 74 |
Very good | 93 |
Excellent | 141 |
Does not apply | 19 |
Q10e. Satisfaction with doctor's explanations | Number of responses |
Very poor | 1 |
Poor | 2 |
Fair | 17 |
Good | 59 |
Very good | 110 |
Excellent | 152 |
Does not apply | 9 |
Q10f. Satisfaction with time doctor spends | Number of responses |
Very poor | 1 |
Poor | 3 |
Fair | 24 |
Good | 74 |
Very good | 110 |
Excellent | 135 |
Does not apply | 2 |
Q10g. Satisfaction with doctor's patience | Number of responses |
Very poor | 1 |
Poor | 2 |
Fair | 21 |
Good | 63 |
Very good | 100 |
Excellent | 152 |
Does not apply | 11 |
Q10h. Satisfaction with doctor's caring and concern | Number of responses |
Very poor | 1 |
Poor | 2 |
Fair | 24 |
Good | 59 |
Very good | 104 |
Excellent | 154 |
Does not apply | 6 |
Q11a. Ability to understand problem after visiting doctor | Number of responses |
Much more than before the visit | 129 |
A little more than before the visit | 109 |
The same or less than before the visit | 65 |
Does not apply | 45 |
Q11b. Ability to cope with problem after visiting doctor | Number of responses |
Much more than before the visit | 116 |
A little more than before the visit | 110 |
The same or less than before the visit | 75 |
Does not apply | 49 |
Q11c. Ability to keep healthy after visiting doctor | Number of responses |
Much more than before the visit | 107 |
A little more than before the visit | 81 |
The same or less than before the visit | 77 |
Does not apply | 85 |