Bank Holiday 2nd and 3rd June 2022 (Jubilee)

Please note the surgery will be closed on Thursday 3rd June 2022 and Friday 4th June 2022,  In case of an emergency please contact out of hours service on 0300 555 9999.

Extended hours service will be provided at Bosworth Medical Centre, Crabtree Drive, Chelmsley Wood, B37 5UB on Thursday 2nd June between 9.00 - 1.00 and Friday 3rd June between 9.00 - 1.00 (Please call normal number and you will be diverted).

Change in booking appointments:

As part of our response to COVID-19 and in light of the increased transmissibility of the new variant, Omicron, we have made some key changes to how we are currently working. The measures described below are in line with national guidance and ensures we can continue to provide care whilst keeping our patients and staff safe.


All appointments will now be telephone or video based first, with face-to-face appointments offered where there is a clinical need to do so. This helps to ensure that patients are only attending the practice in person if absolutely necessary, keeping everyone as safe as possible.


When you call to book an appointment, you may be asked a series of questions around what you’re calling for. This will be to ensure you are directed to the most appropriate service or health professional for your condition, so please do provide as much detail as you can.


For those who are invited to attend our practice in person, please be assured that we are continuing to follow strict infection control and social distancing measures to keep you as safe as possible. As part of this, we ask that you wear a face covering at all times whilst in the practice. If you have any COVID-19 symptoms, or have received a positive PCR test result, please DO NOT ATTEND.


Given the significant demand our services are currently experiencing, and following the national ask to clinically prioritise the most urgent services such as vaccines, urgent care, immunisations, cancer and high risk patients, some of our routine services may not be available as quickly as you are used to. We apologise for any inconvenience but assure you that we are working hard to provide care in the safest and most effective ways.


Don’t forget, you can download the NHS App or use online services for things like prescriptions or other healthcare needs. You can also use 111.nhs.uk or call 111 for urgent but non-life threatening concerns. Your local pharmacy is also available to support with minor conditions or to provide further advice.


For vaccine or COVID testing queries, you can call 119 where a trained call handler will be able to support you to book vaccine appointments, including boosters, or get a free PCR or lateral flow test. For more information on the services 119 provides visit the NHS website or for more information on vaccination clinics near you, visit https://www.birminghamandsolihullcovidvaccine.nhs.uk/.


These measures will be reviewed on a regular basis and as soon as it is safe to do so, we will return to offering more face-to-face appointments. We thank you for your patience.


Are you concerned you may have Coronavirus?  Please DO NOT attend the practice and follow the latest guidelines.

Anyone with concerns or coughs, cold, respiratory problems please follow lastest guidelines and head to  https://111.nhs.uk/service/covid-19 and follow instructions. 


NHS COVID VACCINATION PASS

People in England who have had a full course of the COVID-19 vaccine can demonstrate their COVID-19 vaccination status for international travel. Please see the below link for information

https://digital.nhs.uk/services/nhs-app/nhs-app-guidance-for-gp-practices/nhs-covid-pass


ARE YOU USING THE BSOL HEALTH APP?

Please note anyone using the BSOL HEALTH APP will no longer be able to use this from 31/12/21 as it is being decommissioned. We are instead advising our patients to use the Airmid UK App, which is the App version of SystmOnline. Please follow the link for more information.

https://airmidcares.co.uk/


NEED TO CANCEL AN APPOINTMENT?

The new process if you wish to automatically cancel an appointment will be to select
Option 3 - for a cancellation

Option 1 - for Booking Appointments and Home Visits
Option 2 - for Results and General Enquiries

Also - Please ensure your contact details are up to date!
We are unable to take repeat medication over the telephone please order online or post at the surgery


FREE Support for all Parents/Carers in Solihull

Solihull's Parenting Team Support Available


*DO YOU USE A SHARPS BOX?*

From 1st September 2021, the way you dispose of your medical sharps boxes is changing. You will no longer need to bring these back to the doctors surgery. Solihull council will collect them from your home. Find out more here:

www.solihull.gov.uk/Rubbish-and-recycling/Sharpscollection


REPORTS

CQC Report https://www.cqc.org.uk/location/1-548278457 - Overall Good.

Healthwatch Enter and View Report Report


Opening Hours: Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Disabled Access: Car parking is available for the disabled. All patient areas are  accessible to people using a wheelchair. Toilets are designed for use by the disabled.

Patients Privacy Notice Please see attached document 


Privacy Notices

Privacy Notice 2022

The Castle Practice works with other health and social care organisations to share information that will form part of your Shared Care Record. The Shared Care Record allows health and care professionals involved in your care to view your records to help them understand your needs and make the best decisions with you, and for you. Information we hold about you will be available, to read only, to other health and care professionals in Birmingham and Solihull, Coventry and Warwickshire, and Herefordshire and Worcestershire when they are involved in your health or social care.

For more information on how your data is used on the Shared Care Record and how to exercise your rights please see the full Privacy Notice or copy and paste this link: www.livehealthylivehappy.org.uk/birmingham-and-solihull-shared-care-record/privacy-notice/.

Full Online Access 2022

Full Online Access 2022 Patient Advice


Customers Join our Patient Participation Group and have your say!


 
(Site updated 30/06/2022)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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